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Service Level Agreement

With our IT Support Services, we can offer you a complete solution for your business at a reduced fixed monthly cost. Our contracts range from 3 to 12 months, so you don’t have to worry about being tied down into lengthy contracts.

By signing up with us, you will have all the benefits of having your own IT Department at a fraction of the cost.

We are rewarded when your IT systems run smoothly, NOT when you have a problem. Hence, our success is dependent on the stability and reliability of your IT Infrastructure.

At SpenTech we understand that every client’s business’s needs vary, so your SLA would be tailored specifically to said needs.

Key Features included in our SLA’s

Desktop and Notebook Support  -  Repairs and Maintenance  -  System Upgrades  -  FREE Telephonic Support  - User Training

Cost Saving Solutions and Strategies  -  Unlimited Remote Support  - Server Support -  Systems Monitoring
Bundled Onsite Support Call Outs  -  Implementation of Disaster Planning  -  System State and Data Backups         

Wired / Wireless Network Installations and Management  -  Hardware and Software Asset Management    

Email Management and Archiving (for ECT Act Compliance)  -  Software Licence Certification     

Virus Removal and Protection  -  Data Recovery