Troubleshooting Steps

01

Identify the error code

The error code tells you exactly what Windows was doing when it crashed. This is your most important clue.

  • Common codes include CRITICAL_PROCESS_DIED and MEMORY_MANAGEMENT
  • Take a photo of the screen or note down the exact code before the PC restarts
  • Search the code online for more specific guidance once you have it
02

Check recent changes

BSODs often start immediately after something changes on your system.

  • Did this start after a Windows update?
  • Did you install new software recently?
  • Did you add or change any hardware?
  • If yes to any of these, that change is likely the cause, try reversing it
03

Run System File Check

Corrupted Windows system files are a common trigger for blue screens.

  • Right-click Start and select Command Prompt (Admin) or Terminal (Admin)
  • Type the following and press Enter:
sfc /scannow
  • Wait for the scan to complete, it may take several minutes
04

Run DISM repair

If SFC finds issues it can't fix, DISM can repair the underlying Windows image.

  • Right-click Start and open Command Prompt (Admin)
  • Run the following command:
DISM /Online /Cleanup-Image /RestoreHealth
  • Wait for it to complete, then restart and run SFC again
05

Update drivers manually

Outdated or corrupt drivers, particularly display and network drivers, are a leading cause of BSODs.

  • Right-click Start and open Device Manager
  • Check Display adapters and Network adapters
  • Right-click each one and select Update driver
06

Test your RAM

Faulty memory is one of the most common causes of repeated blue screens.

  • Press Start and type Windows Memory Diagnostic
  • Choose to restart now and check for problems
  • Windows will scan your RAM on boot and report any errors
07

Check disk health

A failing hard drive can cause BSODs, especially if the error code is storage-related.

  • Open Command Prompt (Admin)
  • Run the following command:
chkdsk /f /r
  • You may be prompted to schedule this for the next restart, accept and restart
08

Remove recently installed programs

Some software installs drivers or services that conflict with Windows.

  • Press Windows + R and type appwiz.cpl
  • Sort programs by installation date
  • Uninstall anything installed around the time the blue screens started

If blue screen errors keep happening after working through these steps, it usually points to a deeper issue such as faulty hardware, driver conflicts, or system instability. These problems rarely resolve on their own and can lead to data loss if left unchecked. If you're in Johannesburg or Gauteng and the issue keeps returning, you're welcome to get in touch and have it diagnosed properly.

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