Troubleshooting Steps

01

Compare multiple sites

First, check whether it's your whole internet that's slow or just specific sites.

  • Open a few different sites, try YouTube, a news site, and Google
  • If only one site is slow, the problem is with that site's servers, not your connection
  • If everything feels slow, continue to the next steps
02

Try a different browser

The problem may be browser-specific rather than a network issue.

  • If you use Chrome, try Edge or Firefox
  • If the other browser is noticeably faster, the issue is with your original browser
03

Disable browser extensions

Extensions, especially ad blockers, VPNs, and security tools, can significantly slow down browsing.

  • Go to your browser Settings → Extensions
  • Disable all extensions
  • Test your browsing speed again
  • If things improve, re-enable extensions one at a time to find the culprit
04

Flush the DNS cache

A stale DNS cache can cause slow page loading even when your connection itself is fast.

  • Open Command Prompt
  • Run the following command:
ipconfig /flushdns
  • Restart your browser and test again
05

Change your DNS server

Your ISP's default DNS servers are sometimes slow. Switching to a public DNS can speed up page loading noticeably.

  • Go to Control Panel → Network and Internet → Network Connections
  • Right-click your active network and select Properties
  • Select Internet Protocol Version 4 (TCP/IPv4) and click Properties
  • Set the preferred DNS to 8.8.8.8 and alternate to 8.8.4.4 (Google DNS)
06

Check for heavy background usage

Something on your computer may be using your bandwidth without you knowing.

  • Open Task Manager
  • Click the Network tab in the Performance view
  • Look for any app using unusually high network activity
  • Common culprits: Windows Update, OneDrive, cloud backups, or malware
07

Test another device

This step tells you whether the issue is your device or your network.

  • If all devices on the network are slow → it's a network or router issue
  • If only one device is slow → the problem is specific to that computer

When your speed tests look fine but everyday browsing is slow, the issue is often more technical things like DNS, background usage, or device-specific problems. If you've tried the steps above and things still aren't right, it may need a proper network check. If you're in Johannesburg or Gauteng and dealing with ongoing internet issues, feel free to get in touch.

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