Estimated onsite callout fees

IT Support Pricing

Select your issue category and area below to view an estimated onsite callout fee.

The estimated callout fee includes travel costs and the first hour of onsite labour. Final quotations are issued manually after review.

Step 1

What kind of problem are you having?

Select the option that best matches your situation. If you're not sure, choose "I'm Not Sure What's Wrong" and we'll diagnose it for you.

Standard Support

Advanced Infrastructure Support

Not Sure

Please select a problem category.

Step 2

Where are you, and how much is affected?

Select Your Area If your area is not listed, please select the closest available area. Please select your area.

How many devices or users are affected? Please select how many devices or users are affected.

Larger environments may require Advanced Infrastructure Support and additional labour time depending on infrastructure complexity.

Step 3

Please describe the issue

The more detail you provide, the more accurate the estimated callout fee and technician allocation will be.

Please describe the issue so we can allocate the right technician.

Step 4

Your contact & site details

We use these details to contact you and to plan the onsite visit. Your information is only used to respond to this request.

Full Name Please enter your full name.

Business Name (Optional)

Email Address Please enter a valid email address.

Phone Number Please enter a phone number we can reach you on.

Street Address Please enter your street address.

Suburb / Area Please enter your suburb or area.

City Please enter your city.

Step 5

Your estimated callout fee

Estimated Callout Fee

Select a category and your area to see an estimate.

Category: — · Area: —

Includes travel costs and the first hour of onsite labour.
Additional onsite labour, if required, will be billed separately.
This is an estimate only — it is not a quotation, invoice, or confirmed booking.

Step 6

Payment Policy

Payment is required in full before the technician leaves the site for all ad-hoc and once-off callouts.

Accepted payment methods include:

EFT
Cash
Card payment

Additional onsite labour charges, if incurred, must also be settled before the technician leaves the site.

I understand that payment is required in full before the technician leaves the site. Please confirm you understand the payment policy before submitting.

Submitting this form sends an estimate request only. It does not confirm a booking or generate an official quotation. A SpenTech representative will review your request and follow up.